TICKET

 2026 S2O TAIWAN Ticket Purchase Instructions

 

Instructions for purchasing tickets

1. According to Article 9 of the "What should be recorded and what should not be recorded in the formal contract for art and cultural performance tickets" stipulated by the Ministry of Culture, the application and handling fees for refund and exchange of tickets, The execution unit follows "Option 1: Tickets cannot be refunded within 10 days before the performance, and the refund fee is capped at 10% of the face price."
2. If you purchase tickets within 10 days before the event and apply for a credit card dispute refund, 10% of the ticket value will be refunded, excluding the ticket collection fee. The organizer follows the refund regulations set by the Ministry of Culture. The non-refundable 90% of the amount is as follows: your ticket location will be retained, and the administrative processing and event will be held as scheduled without any changes.

3. Please do not purchase tickets from unauthorized ticket sales channels, websites or places from unknown sources to avoid damaging your rights and interests.

4. Please keep event tickets properly. If they are damaged, lost, or difficult to identify clearly, they will not be reissued and admission will not be possible.

5. Tickets are required for admission to this event. One person has one vote. An activity bracelet will be provided after ticket verification.

6. If you want to change the date or ticket type after the order is confirmed, please upgrade your ticket on-site at the event.

Entry Rules

1. Wristband Required: You must wear your wristband at all times for identification. Anyone found without one will be charged the full on-site ticket price.

2. Two-Day Passes: Do not remove or damage your wristband after Day 1. It is required for Day 2 entry. Broken or tampered wristbands are invalid; a new ticket will be required.

3. Identity Verification: Facial recognition is used at the Two-Day Pass entrance. Tickets are non-transferable and for single-person use only.

4. No Re-entry: Leaving the venue voids your wristband (it will be removed). To re-enter, you must purchase a new ticket.

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Refunds

According to the regulations stipulated by the Ministry of Culture on the "Standardized Contract Terms and Prohibited Clauses for Cultural Performance Tickets," the sixth item regarding "Refund and Exchange Mechanism" outlines four provisions. The refund policy for this event adopts the following explanation under scheme one: Refunds for this event will be handled by the executing unit. Refunds are not permitted within 10 days prior to the performance, and the maximum processing fee for refund or exchange is 10% of the ticket face value.

 

However, if consumers purchase tickets before the deadline but receive them after the deadline or have not received them by the start of the performance, they are still eligible for a refund. No refund processing fee will be charged when the reason for refund or exchange is not attributable to the consumer. 

 

Refund Process

To apply for a refund, please email your request to cs@sie.group with the following information:

 

1. A screenshot of your e-ticket (including the order number).
2. Your full name, phone number, and address.
3. A copy of your TWD bank or digital account passbook (must include: bank name, branch, account number, and account holder's name).
4. Please use the subject line: “S2O TAIWAN 2026 Refund".
5. Refund deadline: Applications must be submitted by June 3, 2026 (Wednesday).
※ The refund deadline is based on the email send time. Late submissions will not be accepted.

 

Refund Processing Time: Refunds will be processed within 30 days after the event ends (processing will be postponed by one business day if it falls on a public holiday).